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ABOUT US

We Get It Done

If you're looking to join a team of experienced mortgage pros who understand that customers are best served when we all pull on the same rope, you should talk with us.

We're a friendly, inclusive group willing to go beyond expectations for our customers and each other. We focus on getting people into homes and set ourselves apart by taking a personal and professional interest in easing people through the entire home buying experience. Our reputation is built on exquisite service and our ability to move mortgages through the system. Honestly, we're really, really good at it.

We're always looking for professionals who fit well into our culture. If this sounds like you, come join us!

Send us an email and your resume to .
    • JOB SUMMARY

      Under the direction of the Chief Operating Officer (COO), VP-Operations- Retail manages and directs the daily activities of the mortgage operations department for the Retail-lending channel.   

      RESPONSIBILITIES

      • Demonstrate effective problem solving, planning and time management skills while ensuring high customer service standards are maintained.
      • Identify areas of improvement in Operations and create processes and policies/procedures (P&Ps) for better productivity and efficiency.
      • Respond to staff questions and provide direction to effectively resolve problems.
      • Interact regularly with clients to provide high-quality customer service.
      • Actively review and manage pipeline movement and production goals on a daily basis for their team.
      • Maximize efficiencies and increasing production within Mortgage Operations. 
      • Ensure Service Level Agreements (SLAs) and metrics are met daily.
      • Build strong business relationships internally and with our clients.
      • Provide our Sales Professionals with guidance to meet relevant sales goals.
      • Actively participating in meetings to suggest changes needed in Operations. 
      • Assume supervisory responsibilities as assigned by management such as providing daily direction, coaching, and training for all other support staff.
      • Performs other duties as assigned. 

      QUALIFICATIONS

      Education/Work Experience

      • Bachelor's degree in a related field, and/or relevant prior experience in both Sales and Operations for a minimum of 10 years including management.
      • Excellent leadership skills to motivate Operations staff and oversee their work.
      • Current FHA, VA, and USDA experience.
      • Previous experience in managing multiple departments and/or branches.
      • Extensive knowledge of department processes. Core Skills/Knowledge
      • Ability to work effectively in a fast-paced environment.
      • Familiarity with Encompass 360 or other LOS/doc systems.
      • Self-motivated with an ability to work independently and in a team environment.
      • Strong organizational skills and ability to handle detailed assignments.
      • Ability to prioritize workload while meeting deadlines.
      • Ability to communicate effectively in writing and verbally.
      • Excellent customer service skills.

      JOB SUMMARY

      This position will have a very active day-to-day participation in the list of responsibilities below in addition to assigned projects. 

      RESPONSIBILITIES

      • Execute daily marketing campaigns and deliverables to support the Corporate marketing department’s goals and deadlines
      • Assist/support Loan Officers in executing daily tasks, campaigns, workflows in Jungo/Salesforce.
      • Help train and be the daily resource to ensure Loan Officers are successful with their Jungo seats.
      • Create new or update existing email campaigns in Act-On/Jungo
      • Maintain a calendar of campaigns by target audience to set up and deploy both via scheduled drips and one off blasts. Proactively define, get buy off & execute on time
      • Work with both internal and external designers and production to facilitate direct mail and onsite materials execution
      • Collecting data for regular reporting of campaign metrics and attendance performance
      • Keep organized records of marketing metrics and results of past campaigns
      • Work with data managers internally to maintain our list database in our email deployment systems and direct mail database
      • Campaign set ups and lead tracking
      • Spend time daily tracking loan officer engagement and lead follow up. Reach out and help where needed.
      • Support the marketing team and Sales where necessary

      RELATED REQUIREMENTS

      • 3+ years of professional experience in marketing and campaign management
      • Strong skills/knowledge of successful email marketing, CRM & Salesforce
        1. Understanding/knowledge of what makes for successful email campaigns
          1. Social Media Integration
          2. Subscriber/audience engagement
          3. Effective Subject Lines, Content
          4. List Management
          5. Deliverability
      • Experience/understanding tracking, reporting and analytics
      • Ability to create effective campaigns – ideally, individual would be able to set up HMTL campaigns themselves in the product.
      • Knowledge/Experience with Act-On, Jungo (Mortgage App for Salesforce), SalesForce, Cloud *Salesforce a must.
      • BS degree in marketing, communications or business related field preferred
      • Mortgage/real estate experience a huge plus.

      GENERAL REQUIREMENTS

      • Thrives in a team environment but is a skilled, self-motivated, self-starter who can work autonomously to meet deadlines and objectives
      • Strong attention to detail and organizational skills
      • Ability to work on multiple projects simultaneously
      • Have proficient computer skills (fluent with Word, Excel, PowerPoint and Adobe Creative Suite. HTML skills a plus.
      • Proactive, has a sense of urgency & deadline-oriented

      JOB SUMMARY

      Works closely with the SVP, Mortgage Operations and Operations teams to provide direction, operational oversight, and leadership while supervising and coordinating the daily operations of the department.  Oversee staff members in the Post-Closing department.  Manage Post-Closing workflow including, but not limited to the assignment of duties and responsibilities related to post-closing processes of packaging and shipping required loan documents to investors and sub-servicer, government insuring and trailing documentation management. Perform all functions required, post consummation.

       

      RESPONSIBILITIES

      • Work closely with other department managers, investors and third parties in efforts of streamlining processes to ensure consistency, accuracy and completeness of all files.
      • Interact with various departments within Production to develop and implement processes, re-design of processes, reporting, policy and procedures and training.
      • Manage direct reports and is responsible for all management activities including: hiring/training, performance management/reviews, scheduling of work; counseling/coaching for performance issues; promotions; termination.
      • Oversee and manage assignment of duties and responsibilities to Post-Closing department staff, daily performance and workflow requirements related to post-closing processes of packaging and shipping required loan documents to investors and sub-servicer.
      • Coordinate, manage and facilitate communication between departments including but not limited to Underwriting, Closing and Funding, and Secondary Markets.
      • Ensure department daily metrics are achieved.
      • Oversees and ensures accurate records and deadlines are adhered to in the Post-Closing department.
      • Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
      • Escalate issues as needed and appropriate. Assist with problem resolution and guidance.
         

      QUALIFICATIONS

      EDUCATION/WORK EXPERIENCE

      • Graduation from accredited 4-year college or the equivalent experience.
      • 5-10 years of mortgage loan industry experience within Operations specifically Closing, Post-Closing, Investor Delivery and Interim Servicing.
      • 5+ years supervisory/management experience with the ability to lead and motivate staff.

       

      CORE SKILLS/KNOWLEDGE

      • Must have the ability to review programs, processes and changes from a strategic perspective and develop tactical implementation plans.
      • Strong written and verbal communication skills, as well as excellent interpersonal skills and presentation skills are needed.
      • Strong and current working knowledge of the real estate/mortgage industry, credit analysis, mortgage processing, loan closing and funding, loan origination systems, FNMA, FHLMC, FHA, VA and USDA guidelines
      • Exceptional attention to detail, the ability to manage time and prioritize work.
      • Solid commitment to customer service with exceptional client relations skills.
      • Knowledge of Ellie Mae Loan Originations system (LOS) - Encompass preferred.
      • Proficiency with computer systems including MS Office (Word, Excel, and Outlook).
      • Must be able to effectively interact with all levels of the organization including internal employees, HR, business management and external candidates all while using sound judgment to prioritize and lead multiple assignments.
      • Must demonstrate ability to work both independently and as part of a team.
        Experience handling confidential information is required.

      Business Support Manager-Operation

      JOB SUMMARY

      Commerce Home Mortgage is currently seeking a Business Support Manager.  The position will report to the Chief Operations Officer and will be responsible for assisting the division head and Executive Team in managing diverse business functions and initiatives.  The Business Support Manager provides overall operational support of strategic initiatives, vendor management, and performance metrics and reporting.

      RESPONSIBILITIES

      Provides support and guidance to COO and Executive team in multiple areas including:

      •       Developing appropriate vendor management processes and routines to ensure contractual obligations are met and operating within service level agreements.

      •       Designing and providing appropriate project management support and executive reporting.

      •       Designing appropriate operational metrics and reporting to drive operational efficiencies.

      •       Provides leadership support and guidance, as necessary.

      •       Lead and manage multiple projects simultaneously.

      •       Extensive involvement in planning, initiation, and execution of major initiatives.

      •       Manage administration for operational business units including project coordination, audits, training, etc.

      •       Coordinates across divisions to ensure strategies are deployed appropriately.

      •       Develop strong working relationships with cross-functional management and team members.

      •       Partners closely with technology and business information teams to streamline and automate processes.

      •       Provides general leadership to the operations team, including hiring decisions, performance management, and employee development.

      QUALIFICATIONS

      Education/Work Experience

      • Bachelor’s Degree from an accredited college or university in related field; or equivalent work experience.
      • Ten (10) + years of experience with strong knowledge of financial industry including products, processes, platforms, and systems.
      •  LEAN / Six Sigma certification preferred.
      • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following:
        • Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA),  Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).

      Core Skills/Knowledge

      • In-depth knowledge of the entire business and duties of all employees. 
      • Ability to analyze potential and actual problems and develop solutions. 
      • Must be able to function at a high-level independently, yet also work well with others. 
      • Skilled at consensus building and conflict resolution management
      • Ten (10) + year leadership experience.
      • LEAN / Six Sigma certification preferred.
      • Relationship management skills necessary to build relationships across business, technology, and operations.
      • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook.
      • Effective organizational and time management skills, oral, written and interpersonal communication skills.

      WORKING CONDITIONS

      • Mental Requirements:                 
      • Ability to gather, interpret and analyze data, draw conclusions and solve practical problems. 
      • Deals with a variety of concepts and moderately complex variables.
      • Physical Requirements
      • Uses fingers and hands to make small movements, e.g. typing, using office equipment. 
      • Normal talking, seeing and hearing. 
      • Sedentary work; sits most of the time.

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing   needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market 

      Director Of Compliance
      Irvine, CA


      JOB SUMMARY

      Responsible for serving as the compliance resource for regulatory compliance.  Will monitor and manage compliance risks associated with products and services, including risk identification, assessment and management of the control environment and ongoing monitoring of key risk and performance indicators. Ensures compliance with applicable federal, state and local consumer protection, fair lending laws, and other banking regulations. Conducts appropriate research, performs analysis, and provides recommendations to management. 


      RESPONSIBILITIES

      Provides support and guidance to bank managers and departments to ensure compliance with all applicable regulations including:

      • Develops, recommends, and obtains approval for appropriate policies and procedures; 
      • Researchers, reviews, and interprets bank policies, procedures, forms, disclosure notifications and documents and communicates requirements to applicable departments and managers;
      • Acts as a resource to Bank lending and retail units and assists them in interpreting compliance regulations.  Provides guidance, advice, and training via written or oral communication;
      • Performs tasks related to conducting compliance reviews and audits, in accordance with the established schedule.  Ensures all departments are compliant and monitors areas requiring improvement; and
      • Ensures appropriate posters are posted in appropriate locations.
      Responsible for monitoring new legal and regulatory requirements applicable to the assigned lines of business.  This includes:
      • Communicating changes across the lines of business, to which assigned;
      • Overseeing new legal or regulatory guidance implementation, where applicable; and
      • Maintaining ongoing compliance with legal requirements and
      • Stays abreast of regulatory and risk environment for the identification of emerging risks.
      Acts as liaison with compliance/CRA examiners.
      • Coordinates collection of requested documents;
      • Develops and produces query reports from bank customer database for compliance review; prepares reports for examiners as required; and
      • Reviews corrective action(s) of deficiencies noted in Reports of Examination and Internal Audit reports and coordinates activities to ensure the required corrective action is taken.
      Coordinates training needs with the training department.
      • Ensures training meets needs and that appropriate personnel are adequately trained in compliance issues
      • Ensures participation is tracked and monitored.
      Manages the CRA process
      • Develops and maintains relationships with community resources relevant to the CRA program;
      • Coordinates business development efforts for low to moderate income housing customers; and
      • Educate appropriate team members to raise awareness of CRA qualified loan and investment opportunities.  Assist officers in developing marketing package.
      Supervisory/Management Responsibilities
      • Provides general leadership to compliance team, including hiring decisions, performance management, and employee development.


      QUALIFICATIONS
      Education / Experience:                              

      • Bachelor’s Degree from an accredited college or university in related field; or equivalent work experience.
      • Ten (10) + years of relevant industry work experience.
      • Experience in the banking and/or financial services industry.
      • Certified Regulatory Compliance Manager (CRCM) designation preferred.
      Required Knowledge:  
      • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA),  Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
      Skills/Abilities:                
      • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to Word, Excel, PowerPoint, and Outlook.
      • Effective organizational and time management skills, oral, written and interpersonal communication skills.
      • Ability to make informal and formal presentations, inside and outside the organization; speaking before the assigned team or other groups as needed.
       
      Mental and Physical Requirements/Working Conditions
      Mental Requirements:                
      • Ability to gather, interpret and analyze data, draw conclusions and solve practical problems. 
      • Deals with a variety of concepts and moderately complex variables.
      Physical Requirements:               
      • Uses fingers and hands to make small movements, e.g. typing, using office equipment. 
      • Normal talking, seeing and hearing. 
      • Sedentary work; sits most of the time.
      Working Conditions:     
      • Works in a typical office environment. 

      Marketing Coordinator
      San Ramon, CA

       

      JOB SUMMARY
       

      This role is a marketing support role to assist Corporate Marketing for all lines of business, retail and wholesale. The marketing team currently consists of a VP of Marketing, Corporate Marketing Manager, a couple of local regional marketing managers and some contract designers/developers.  

       

      This individual will be responsible for pushing company content (including video) into social media, assisting to prepare marketing materials for loan officers and their referral, managing marketing programs such as Closing Gift, Company store,

       

      RESPONSIBILITIES

      • ONBOARDING: All marketing related logistical aspects of onboarding new people.
        • Add loan officers to web site, create their individual mircrosites
        • Schedule headshots - coordinate with loan officer & photographer in local area.
        • Set up email signatures
        • Send new hire welcome gifts & manage inventory
        • Work across functional departments to get data into the right places
        • Assist with new announcements
        • Assist with getting social media etc. updated
        • Social Media announcements
        • Etc.
      • Order/manage business cards
      • Manage Closing Gift Program
      • SWAG – manage swag orders & coordination
      • SUPPLIES – folders, letterhead, pens, notepads etc.
      • SOCIAL MEDIA: Help with social media posts, announcements, events. Help assist LOs to get their social media sites compliant and updated. 
      • Manage training schedule & set up trainings via GO TO WEBINAR. Load them to Intranet.
      • Help Project Manage & Marketing ticket system.

       

       

      QUALIFICATIONS

      Education/Work Experience

      • Education – High school and college preferred.
      • Experience – Social media, project management, competency in basic MS programs (Word, Excel, Powerpoint, Google docs, etc.), great interpersonal & communication skills and a positive, attitude are all MUSTS. Bonus: some marketing experience & knowledge of design programs like Indesign & Photoshop.

       

       

      DISCLAIMER
      The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

      The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Doc Drawer - Retail Mortgage Operations
      San Ramon, CA

      JOB SUMMARY
      The Doc Drawer ensure accurate and timely creation of loan documents by reviewing and inputting loan file data into the applicable computer application.

       

      RESPONSIBILITIES

      • Upon receipt of the document request employee will review files to ensure all necessary documents are included (invoice, insurance, VOE etc.). Check all documents against the system and notify team of missing or incomplete information, as appropriate.
      • Confirm all fees, rates, points and loan information for accuracy.
      • Inputs data from loan package into the computer application and generates loan documents. Ensures accuracy of all dates and information, signature lines (Trust, POA, etc.).
      • Ensures dates of documents are within TRID guidelines from Initial CD.
      • Adheres to company posted turn times.
      • Notifies team when documents are released to Closing Agent.
      • Ability to prepare and issue a Closing Disclosure.
      • Balance bottom line regarding cash to close and cash back to borrower.
      • Balance wire for funding on wet state doc draws with Closing Agent.
      • May prepare and review a variety of required correspondence.
      • Responds to routine and non-routine questions from team members and others and follows up with them as necessary.
      • Performs other duties as assigned.

       

      QUALIFICATIONS

      Education/Work Experience

      • High school diploma or equivalent GED.
      • 1-2 years’ experience in loan closing, doc drawing, or loan funding.

       

      Core Skills/Knowledge

      • Knowledge of wet and dry state processes.
      • Knowledge of TRID.
      • Strong customer service, communication, interpersonal and organizational skills
      • Ability to work in a fast paced, fluid environment.
      • Ability to multi-task and meet deadlines.
      • High level of integrity and confidentiality required
      • Strong attention to detail.
      • Current FHA, VA and USDA experience
      • Familiarity with Encompass 360

       

      DISCLAIMER
      The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

      The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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